Welcome To The Mobile Era Of Search

It’s rare when you can pinpoint the moment of a major game changer for an industry to a single day. Usually, these shifts happen over time; and then one day, you look back and realize how momentous a particular event really was. For paid search, there have been many catalysts that have accelerated…

Please visit Search Engine Land for the full article.

A day in the life of a… Head of Multilingual Search Marketing

Please describe your job! What does a Head Of Multilingual Search Marketing actually do?

I head up the multilingual team at Search Laboratory which is made up of 35 mother-tongue linguists from everywhere from China to Denmark to Russia, all working on campaigns in over 35 languages across 18 countries. 

I am ultimately responsible for ensuring the quality of the international services we offer and directly manage a small team of managers, who are in turn responsible for the management of the team. I ensure that we have sufficient capacity and resources to constantly deliver great results for our clients.

I am also responsible for managing and coordinating the in-depth research into the different international markets we work with clients in. 

Whereabouts do you sit within the organisation? Who do you report to?

I physically sit within the multilingual team which is situated in the SEO team on the top floor of our Old Chapel headquarters in Leeds. I report directly to the Head of Content and Online PR Freia Muehlenbein – who, as it happens, is German – and she in turn reports to our Head of SEO Jimmy McCann.

What kind of skills do you need to be effective in your role? 

I’m the only English person in a team otherwise exclusively made up of mother-tongue linguists, so languages are unsurprisingly important to my role and I speak German and Japanese fluently, French to a high standard, as well as a small amount of Italian.

As we tell our clients though, it’s not just about language – being open and flexible to different cultures and ways of communicating are just as important. Spending time abroad as a university student living in Japan and German helped equip me with this awareness 

An in-depth knowledge of all aspects of search marketing is also critical – my team specialises not only in content and online PR, but also in technical SEO and PPC. 

Tell us about a typical working day…

I’m in the office by about 8.30am and I usually start my day by getting up to date with my emails and checking the day’s plan. As I’m also responsible for researching into foreign markets I check any on-going studies are on track. 

I’m not a mother-tongue linguist, so I don’t actually work on any client campaigns. I’m responsible for making sure the team is running well.

Throughout the day, I’ll liaise with my two Multilingual Search Marketing Managers, Kathrin Schwerthelm and Julia Dettler, for updates on the campaigns we’re working on at the moment. Where possible I’ll also try to speak to individual team members to see how they’re getting on.

Obviously each day varies, but I may sit in on pitches for potential clients or meetings with existing ones to represent our linguistic services or I could be working on training sessions with the PPC team.

My team is the fastest growing part of a business that in itself growing rapidly, so quite a bit of my time is taken up with interviewing potential candidates and establishing and implementing plans for the team’s growth and development.

What kind of goals do you have? What are the most useful metrics and KPIs for measuring success? 

When it comes to our campaigns, different search engines use different metrics for assessing site quality, such as Citation Index for Yandex (Russia) and Baidu Index (China). Our in-house native speakers don’t just bring linguistic insights to the company, they also bring invaluable cultural knowledge, which enables us to tailor our strategies for different markets and maximise campaign performance.

What are your favourite tools to help you to get the job done?

A phone and a meeting room. They’re simple tools but they facilitate communication, which is critical to my job. 

What do you love about your job? What sucks?

What I love is that I work with a wide range of people, from a diverse set of cultures, who speak numerous languages. What sucks is that it’s impossible for me to learn all the languages we have in the team!

How did you get started in the digital industry, and where might you go from here? 

I joined the company as an Off-Page SEO Researcher on a part-time basis in 2010, before joining the SEO team full-time as one of the first Off-Page SEO Executives. I was subsequently promoted to the role of Senior Off-Page SEO Executive, before being promoted to head up the multilingual team in January 2012.

Do you have any advice for people who want to work in the digital industry?

Read and research. Use the internet to inform yourself on what areas of the digital industry you’re interested in and then put what you can into practice – set up a blog or website to test your skills and knowledge, find out as much as you can and keep yourself up to date with industry developments. 

Which brands do you think are doing digital well?

This may be contentious but I think SMEs are doing digital better than some big brands, with a lot of enterprises not performing to their level. Paranoia over brand image can cause these companies to miss opportunities to lead the way in digital, which is a fear that SMEs don’t seem to have.

I am always shocked to discover how little some of the bigger brands know about SEM, particularly when expanding into overseas markets.

The essential small business website checklist

You’ll be able to easily check many of the items on the list visibly but some might require you contacting your designer.

Whilst it’s actually possible for you to check everything yourself by looking through the website’s source code and checking all the settings in third party applications like Google Analytics we won’t cover how to do so here in order to keep the checklist as simple as possible to work through.

I’ve expanded upon the elements which are present on every page of the site like the header and footer and given a simplified list for the body content as it’s so subjective from site to site and to cover every eventuality would mean a massive checklist.

If you want a professional website review of your site there’s many companies who offer that service. For a full design and SEO audit you should expect to pay in the region of £500-£750.

Header

Ensure your logo is on the left and links to your homepage

This is where users look first when they visit your page and where they expect to see your logo. By placing your logo where it’s expected to be you can establish immediate trust and gain instant brand recognition before the user’s journey continues.

You should also make sure it links to your homepage as that’s what’s become common practice. If your logo doesn’t link then it may well appear broken.

Paradigm Flow

Paradigm Flow is actually a large company in the oil indsutry but even global giants don’t often defy the norm of logo placement and it’s unwise you should either. Users will see the dotted map first and might assume it’s their (awful) logo.

If you include a search box it should be top right of the site

If you don’t want to include one in the header area itself then the top of a right hand sidebar is acceptable.

Econsultancy header

Econsultancy ticks all the boxes in its header and, while the contact details aren’t included, the contact link is prominent.

Make sure your contact details and a contact link are prominent

Again if you can’t fit these into the header itself then in the top of a right hand sidebar is acceptable. Make sure you have a contact tab in your main navigation or as a small link top right in the header like Econsultancy did above. Arguably your social profiles links should be here too.

WhoIsHostingThis

I quite frequently use the WhoIsHostingThis tool now but to begin with I wasn’t convinced they were legitimate as there’s no visible contact information. It’s far from optimally hidden within the about us menu.

Content

There’s so many variations on what content a website could contain it can’t all be covered in a generic post like this as each one merits its own in depth checklist but here are some general must do’s for you to run through.

Some are determined by usability findings, some determined by Google, some based on what’s proven to boost trust and sales, and some based on what a user expects to find and where they expect to find it making it easier for them to use your site without any friction.

I haven’t specified whether to place the body elements in your sidebar or main content are so you can decide that based on your theme, layout and site objectives.

Body

  1. Social proof in the form of (real) testimonials.
  2. Prominent Calls To Action (CTA’s).
  3. Make sure the text is readable & suits your needs.
  4. Link to other relevant sections of the site to make a user’s journey easy.
  5. Add social sharing buttons especially if they show the page has been shared often.
  6. Promote your most popular, recent & related content.
  7. Add ‘trust signals’ like accreditations, client logos and your team pics.

Search engine optimisation (SEO)

  1. Ensure your images have alt tags on them and included keywords (naturally) in the filename.
  2. Use clear to read keyword rich URLs.
  3. Ensure your Title Tag is 70 characters or less, unique to each page & contains your keywords whilst reading naturally.
  4. Only 1 H1 tag on any page and include your primary keyword.
  5. Keyword and variations of it throughout remainder of body text.
  6. Submit and maintain an up to date sitemap to Google.
  7. Check rel=canonical is in place for top level category pages and to prevent duplicate content on pages.
  8. Optional: Write meta descriptions for key pages as whilst it won’t effect your rankings it may help with clickthroughs from the search engine results.
  9. Optional: Add Open Graph Protocol and Twitter Card information.
  10. Optional: Add schema markup code for office locations, product and event information etc.

    If you want to dive into basic on-site SEO a bit more check out the ‘On-site related topics’ section on SEOmoz.

Ecommerce

  1. (Real) customer reviews
  2. Blatant return/refund policy (the footer is a good choice).
  3. Prove it’s safe by showing security certificates.
  4. Show the types of cards or payment services you accept.
  5. Ensure you’ve got a description for each product & that it’s unique.
  6. Bundle additional products for extra sales.
  7. Optional: Spend some time helping customers avoid the pain of purchasing.
  8. Trust signals like live help, delivery guarantees, etc..

If you want to see a good example of this list Wish.co.uk do most of it very well.

Footer

Even when companies get highly creative with their website’s footer there’s some information which it’s pretty standard to include.

There are obviously exceptions to the rule, one being in the instance where your website scrolls down infinitely like some sections on Pinterest. In that case the user would never reach the footer in which case you should make provision for this information elsewhere.

Here’s the key information you should be concerned with including in your footer:

Include a copyright symbol, current year & company name

It’s been standard practise to include this for ages. For example:

Copyright © 2013 E-consultancy.com Limited

Ensure the year updates automatically (a very simple bit of code) or your site will appear unmaintained and you’ll have to remind and possibly pay your designer to update it each year.

Econsultancy footer

Remove any theme or template credits

Many off the shelf design templates come with links and credits to the theme designer or reseller such as any Theme Forest or StudioPress WordPress templates.

Not only could this be detrimental to your on-site SEO and it also looks unprofessional and cheap since any custom theme or bespoke design wouldn’t include these.

Theme Footer

Check any agency site credits

It’s quite common for an agency to place a link to their website but you should check the link points directly to their main website and not to some kind of promotional or gateway page and is not surrounded with links promoting their other clients or services.


Bluesquare
Provide contact information

If a user has scrolled all the way to the bottom of a page then wants to get in touch don’t make them scroll all the way back to the top of the page (or even have to navigate the site) to find your contact information. At the very least provide a contact link.

Alternatively if you want to make this information more prominent feature it just above the footer on a row of it’s own.

Contact Details

Social media profiles

As a follow on from point five above, Including links to your social media profiles is also quite common and whilst it might not scream unprofessional a user might have purposefully checked the footer for that information or you might just convert a lost lead on site into a new follower off site.

Koozai Footer

Privacy policy & terms & conditions

It’s common to include links to your privacy policy terms & conditions & legal disclaimers. Not only does it instil trust in a user by making the information easy to find but it’s so common practise to find these links in a footer it might raise eyebrows if not alarms bells if they’re not present.

If you have an ecommerce site you should check your terms cover the distance seller regulations which are applicable to you.

SEOmoz

SEOmoz ticks pretty much all the boxes in their footer & include a prominent ‘Try it for free’ call to action.

Optional: provide a prominent call to action

One could argue that users who have scrolled to the bottom of your (potentially long) page are highly engaged having read the entire page or post, so you may wish to optimise your footer with additional CTAs, such as a newsletter sign up form, hire us now button or visit the store link.

Analytics

Even if your site is brand new or without much traffic right now you’ll most likely want to have today’s data to refer to in the future.

If you don’t capture it as you go along it’s gone for good and if your filters or goals are not setup you may suffer from incorrect or a sever lack of data down the line so please double check this is done properly.

Make sure analytics tracking code is installed

Pretty much everyone is aware of Google Analytics (GA) tracking code and the standard version is still free and unless you have a strong reason to opt for an alternate platform this is the one you should be using.

It’s very quick and easy to install regardless of platform so it shouldn’t cost you more than 30 minutes of their time.

Don’t just assume your web designer will install it for you as part of the site build make sure you organise this with them.

IMPORTANT: Make sure the GA account is one you are an administrator of and that the agency hasn’t created your profile within their account and just given you access. It’s probably a better idea if you set this up yourself and just send your web designer the tracking code to install just to be absolutely sure.

Goals & Funnels

Goals and funnels are extremely useful for measuring your conversions and how well your site is fulfilling its objectives.

Goals can be objectives like the user:

  • Reaching a specific destination like a ‘thanks page’.
  • Spending a certain amount of time on site – their duration.
  • Visiting a certain number of pages – pageviews.
  • Performing an event – such as opening a PDF.
  • And so on.

Funnels let you see the various stages of the user completing a goal such as the different steps involved in making a purchase.

IMPORTANT: Whilst some goals can still be reported on after they have occurred others cannot so it’s important you set them up in advance. If you don’t track these goals as you go along you may never gain access to the data in the future.

Filters

Filter allow you to include or exclude specific data from your reports.

You might for example want to exclude users who’ve visited the site from within your office locations (as you know they’ll be your staff) or you might want to segregate visits to different parts of your site if they operate as different departments who want to have their own data sets to work from.

IMPORTANT: Whilst some information can still be filtered after a visit occurs others cannot so it’s important you set them up in advance. If you don’t filter out certain traffic as you go along you may never be able to remove it in the future.

Google

These items are specific to Google as opposed to being general to SEO although arguably it’s the search engine which you’ll probably be most concerned with.

Given Google’s reach and therefore importance these are worthy of your attention.

Google Webmaster Tools

Google Webmaster Tools (GWMT) “provides you with detailed reports about your pages’ visibility on Google”.

It’s imperative you set this up. Most web designers will assume this to be the role of your SEO team so make sure you ask for this to be completed or you can quickly do it yourself using your Google login. The same one you used for GA earlier.

Having a GWMT account means Google can tell you about any specific problems its having accessing it your site, if they believe your site has been hacked and delisted from the search results (SERPS), view and query your links and traffic sources (according to Google), let’s you submit sitemaps, tell Google how you want your site to appear in the SERPS and much more.

It also lets you know if you’ve received a dreaded penalty.

IMPORTANT:  Even if you don’t know what to do with this information right now it can be very useful in the future when planning your SEO campaigns so take 5 minutes to set this up.

(Optional) Adwords

As you might never decide to advertise on Google using their advertising platform, Adwords this suggestion is optional.

But just in case you might in the future you would do well to install ‘remarketing tracking’ code at this early stage so that you can come back and use it when you have enough data.

Remarketing (also sometimes called or possibly confused with retargeting) is used to display adverts to users who’ve been on your website before. You can group users into lists depending on what pages they visited enabling you to target them with specific products or services you know them to be interested in down the line.

Even if you don’t think you’ll ever need this it’s better to have the information and never use it than not to have it and be desperate to use it.

It’s quite quick to set up from within an Adwords account and an easy but thorough guide is available here.

Conclusion

I hope this guide has given you enough information to check your website is adhering to best practise. As I mentioned a short general guide like this can’t cover every possible type of page or content but we’ve covered the universal rules which should normally be followed.

If you’re interested in gaining a deeper understanding of all the elements which can potentially make up a webpage here’s a much fuller list we recently put together.

I hope you enjoyed the checklist and if there’s anything you think should be included or have any queries please get involved in the comments below.

I look forward to seeing you in the next part of the series where we’ll provide a template you can use to protect your online assets.

Why your brand needs ‘organisation markup’

Organisation mark-up is part of the Schema.org vocabulary which has given us rich snippets such as reviews and event data within the search engines’ results pages.

However, Google has taken a different approach with organisation mark-up in that it is looking to use the data within the Knowledge Graph rather than as part of a listing within a search result.

Recently Danny Sullivan noted in an article for Search Engine Land:

I’d say for most companies, doing Google+ is going to be a far more effective way to gain logo visibility than using organizational mark-up.

I’m a huge fan of Danny but I do feel that he’s overlooked a key fact unveiled by this announcement.

The Knowledge Graph is evolving again

The Knowledge Graph has always been an item of interest for brand-aware digital marketers – providing an opportunity to gain more visibility within the most visited platform in the world.

Google has ploughed immense levels of resource into building out its own semantic directory FreeBase and, as of May 2012, Freebase contained approximately 22m topics.

Today that figure has almost doubled to over 40m with 1.2bn associated facts.

The announcement that Google will now use organisation mark-up to help fuel the Knowledge Graph is very exciting. Bill Slawski recently made reference to a patent from Google describing a template for publicly-traded businesses complete with a full Knowledge Graph panel and the inclusion of a stock market graph for large corporations.

Bill noted: 

At some point in the future we might get either a local business listing and/or a corporate listing, depending upon where we might be located, and if there is an actual local business presence for the company near us, with a disambiguation set of links based upon informational intent.

We are still not sure how Google will treat the relationship between location and company information within Knowledge Graph panels but evidence suggests there are changes afoot.

Though nothing is ever concrete in the world of search, I would expect to see a drastic change to the way businesses and organisations are displayed further benefiting brands within Google.

A major benefit of using organisation mark-up (and Schema.org in general) is that it’s useful for all search engines. Whereas popular rich snippets such as Authorship (and social-based AgentRank) are only useful for Google searches, the Schema.org initiative was created as a joint venture between Bing, Google, Yahoo! and Yandex to improve how search results are displayed and make it easier for users to find the relevant pages.

With Bing rolling out its Satori-fuelled Snapshot and Yandex creating interactive snippets for its search queries, it’s unlikely that we’ve heard the last of Schema.org as we move closer towards true semantic search.

As I wrote in a recent Guardian article, this new development opens up a huge opportunity for digital marketers to enhance their presence within the search results, influencing what may be the first piece of brand messaging their customers sees within the digital landscape.

How do you see the Knowledge Graph evolving for businesses? Have you implemented Schema.org? Will you be implementing organisation mark-up?

Raven Hangout

Raven Hangout

Dan Petrovic discusses the evolution of Raven Tools with Jeremy Rivera.

Join the Google Hangout and find out what new and exciting features this awesome suite has to offer. Dan will also be discussing the future of SEO and actionable metrics we can use for research, decision making, performance tracking and reporting.

The post Raven Hangout appeared first on DEJAN SEO.

Penguin 4, With Penguin 2.0 Generation Spam-Fighting, Is Now Live

The fourth release of Google’s spam-fighting “Penguin Update” is now live. But Penguin 4 has a twist. It contains Penguin 2.0 technology under-the-hood, which Google says is a new generation of tech that should better stop spam. Matt Cutts, Google’s head of search spam,…

Please visit Search Engine Land for the full article.