Notifying users of unclear subscription pages

Every month, millions of Chrome users encounter pages with insufficient mobile subscription information. Surprising charges that come from unclear communication are a poor user experience. That’s why starting from Chrome 71 (December 2018), Chrome will show a warning before these pages, so that users can make informed decisions when signing up to mobile based subscription services. Users will be offered the choice to proceed to the page or go back if they were unaware that they were entering a billing page.

Unclear mobile subscriptions

Picture this: Andrea is browsing the web on a mobile connection to access a gaming page and they’re presented with a page that asks them for their mobile phone details.
They fill in the blanks with their mobile number and press Continue, and get access to the content.
The next month, the phone bill arrives and they see a charge they were not expecting. Was the subscription to the online gaming service really that expensive? Did they really agree to pay that specific price for the service? How much did they agree to be charged to access the content?

Clearer billing information for Chrome users

We want to make sure Chrome users understand when they are going through a billing flow and trust that they’ll be able to make informed decisions while browsing the web.
To adequately inform users, it’s important to provide a sufficient level of details within the billing page as outlined by our new mobile billing charges best practices. Pages that answer positively to the following questions generally provide sufficient information for users:
  • Is the billing information visible and obvious to users? For example, adding no subscription information on the subscription page or hiding the information is a bad start because users should have access to the information when agreeing to subscribe.
  • Can customers easily see the costs they’re going to incur before accepting the terms? For example, displaying the billing information in grey characters over a grey background, therefore making it less readable, is not considered a good user practice.
  • Is the fee structure easily understandable? For example, the formula presented to explain how the cost of the service will be determined should be as simple and straightforward as possible.
If Chrome detects pages that don’t provide sufficient billing information to users, the following warning will be displayed to the user on Chrome mobile, Chrome desktop and Android’s WebView:
The warning will be shown to users entering unclear billing pages.
When we identify such pages, we will notify the webmaster through Search Console where there will be an option to let us know about the changes they’ve made to clarify the billing process. For websites that aren’t verified on Search Console, we will do our best to get in touch with the webmasters affected and will be available to answer questions in our public support forum available in 15 languages. Once an appeal has been sent via Search Console, we will review the changes and remove the warning accordingly.

If your billing service takes users through a clearly visible and understandable billing process as described in our best practices, you don’t need to make any changes. Also, the new warning in Chrome doesn’t impact your website’s ranking in Google Search.

If you have any questions, please come and have a chat with us in the Webmaster Help Forum.
Posted by Emily Schechter‎, Chrome Security, Giacomo Gnecchi Ruscone & Badr Salmi El Idrissi, Trust & Safety

Links, Mobile Usability, and site management in the new Search Console

More features are coming to the new Search Console. This time we’ve focused on importing existing popular features from the old Search Console to the new product.

Links Report

Search Console users value the ability to see links to and within their site, as Google Search sees them. Today, we are rolling out the new Links report, which combines the functionality of the “Links to your site” and “Internal Links” reports on the old Search Console. We hope you find this useful!

Mobile Usability report

Mobile Usability is an important priority for all site owners. In order to help site owners with fixing mobile usability issues, we launched the Mobile Usability report on the new Search Console. Issue names are the same as in the old report but we now allow users to submit a validation and reindexing request when an issue is fixed, similar to other reports in the new Search Console.

Site and user management

To make the new Search Console feel more like home, we’ve added the ability to add and verify new sites, and manage your property’s users and permissions, directly in new Search Console using our newly added settings page.

Keep sending feedback

As always, we would love to get your feedback through the tools directly and our help forums so please share and let us know how we’re doing.

Posted by Ariel Kroszynski and Roman Kecher – Search Console engineers

Google’s ‘More Results’ button: a search marketer’s POV

Google is continually making its SERPs richer, more feature-led, and increasingly intuitive on desktop, but how the SERPs are being displayed across mobile devices deserves special attention from marketers. It’s a space that presents its own challenges and opportunities, writes Luke Richards.

Four ways to boost SEO in just 5 hours

Good SEO practice is the difference between getting your site ranked as high up the search results and possible, and reducing the chance of a click through to your site. It can be frustrating to spend a great deal of time and effort on SEO and not see the results. Pius Boachie shares some tips you can quickly implement to make a difference.

Google I/O 2018 – What sessions should SEOs and Webmasters watch live ?

Google I/O 2018 is starting today in California, to an international audience of 7,000+ developers. It will run until Thursday night. It is our annual developers festival, where product announcements are made, new APIs and frameworks are introduced, and Product Managers present the latest from Google.

However, you don’t have to physically attend the event to take advantage of this once-a-year opportunity: many conferences and talks are live streamed on YouTube for anyone to watch. You will find the full-event schedule here.

Dozens upon dozens of talks will take place over the next 3 days. We have hand picked the talks that we think will be the most interesting for webmasters and SEO professionals. Each link shared will bring you to pages with more details about each talk, and you will find out how to tune in to the live stream. All times are California time (PCT). We might add other sessions to this list.
Tuesday, May 8th
3pm – Web Security post Spectre/Meltdown, with Emily Schechter and Chris Palmer – more info.
5pm – Dru Knox and Stephan Somogyi talk about building a seamless web with Chrome – more info.
Wednesday, May 9th
9.30am – Ewa Gasperowicz and Addy Osmani talk about Web Performance and increasing control over the loading experience – more info.
10.30am – Alberto Medina and Thierry Muller will explain how to make a WordPress site progressive – more info.
11.30am – Rob Dodson and Dominic Mazzoni will cover “What’s new in web accessibility” – more info.
3.30pm – Michael Bleigh will introduce how to leverage AMP in Firebase for a blazing fast website – more info.
4.30pm – Rick Viscomi and Vinamrata Singal will introduce the latest with Lighthouse and Chrome UX Report for Web Performance – more info.
Thursday, May 10th
8.30am – John Mueller and Tom Greenaway will talk about building Search-friendly JavaScript websites – more info.
9.30am – Build e-commerce sites for the modern web with AMP, PWA, and more, with Adam Greenberg and Rowan Merewood – more info.
12.30pm – Session on “Building a successful web presence with Google Search” by John Mueller and Mariya Moeva – more info.
This list is only a sample of the content at this year’s Google I/O, and there might be many more that are interesting to you! To find out about those other talks, check out the full list of web sessions, but also the sessions about Design, the Cloud sessions, the machine learning sessions, and more… 
We hope you can make the time to watch the talks online, and participate in the excitement of I/O ! The videos will also be available on Youtube after the event, in case you can’t tune in live.
Posted by Vincent Courson, Search Outreach Specialist, and the Google Webmasters team

SEO strategies and keyword rankings: mobile versus desktop

Tracking your keywords on mobile and desktop is absolutely essential for both reporting accuracy and for supporting SEO strategies. Jessie Moore explains why you should separate your keyword strategies for each device, and shares quick tips for consideration

Getting started with Accelerated Mobile Pages: 5 helpful guides

The Accelerated Mobile Pages framework gives web developers the means to optimize their sites for faster, cleaner, and more efficient delivery on mobile. If you haven’t yet implemented it, however, here are 5 useful guides for getting started, covering the basics and new opportunities for using the framework in 2018.

Rolling out mobile-first indexing

Today we’re announcing that after a year and a half of careful experimentation and testing, we’ve started migrating sites that follow the best practices for mobile-first indexing.

To recap, our crawling, indexing, and ranking systems have typically used the desktop version of a page’s content, which may cause issues for mobile searchers when that version is vastly different from the mobile version. Mobile-first indexing means that we’ll use the mobile version of the page for indexing and ranking, to better help our – primarily mobile – users find what they’re looking for.

We continue to have one single index that we use for serving search results. We do not have a “mobile-first index” that’s separate from our main index. Historically, the desktop version was indexed, but increasingly, we will be using the mobile versions of content.

We are notifying sites that are migrating to mobile-first indexing via Search Console. Site owners will see significantly increased crawl rate from the Smartphone Googlebot. Additionally, Google will show the mobile version of pages in Search results and Google cached pages.

To understand more about how we determine the mobile content from a site, see our developer documentation. It covers how sites using responsive web design or dynamic serving are generally set for mobile-first indexing. For sites that have AMP and non-AMP pages, Google will prefer to index the mobile version of the non-AMP page.

Sites that are not in this initial wave don’t need to panic. Mobile-first indexing is about how we gather content, not about how content is ranked. Content gathered by mobile-first indexing has no ranking advantage over mobile content that’s not yet gathered this way or desktop content. Moreover, if you only have desktop content, you will continue to be represented in our index.

Having said that, we continue to encourage webmasters to make their content mobile-friendly. We do evaluate all content in our index — whether it is desktop or mobile — to determine how mobile-friendly it is. Since 2015, this measure can help mobile-friendly content perform better for those who are searching on mobile. Related, we recently announced that beginning in July 2018, content that is slow-loading may perform less well for both desktop and mobile searchers.

To recap:

  • Mobile-indexing is rolling out more broadly. Being indexed this way has no ranking advantage and operates independently from our mobile-friendly assessment.
  • Having mobile-friendly content is still helpful for those looking at ways to perform better in mobile search results.
  • Having fast-loading content is still helpful for those looking at ways to perform better for mobile and desktop users.
  • As always, ranking uses many factors. We may show content to users that’s not mobile-friendly or that is slow loading if our many other signals determine it is the most relevant content to show.

We’ll continue to monitor and evaluate this change carefully. If you have any questions, please drop by our Webmaster forums or our public events.

Posted by Fan Zhang, Software Engineer