Mon 28 Jan 2008
Are Crap SEO Companies Better At Sales & Marketing?
Posted by Shaun AndersonI was with a potential customer (now a client) the other day and they had been cold called by a sales rep from another search engine optimisation company.
The same customer also recalled a time when a seo tuned up on his business doorstop and cohersed him next door for a presentation the guy was giving saying there was space for him. The presentation consisted of the rep hailing the need for seo, without giving the audience any help whatsoever with their own search engine marketing, saying to tell them, he’d need to ‘kill them’.
I then remember hearing of a seo company “praised” in the ******* for ‘innovative advertising’ in a place you just wouldn’t believe.
If you are a SEO company and are sending spam emails to people, or bombarding people with junk mail, or cold calling potential customers, or spamming the hell out of people’s blogs - face it, you’re probably crap at SEO. Of course in a marketing and business sense, you’re doing nothing ‘wrong’ - ignorant people are parted with their money, quite unnecessarily, every day and in every walk of life (I think the local shop ‘did’ me for 50p this morning).
We don’t have a sales team. We’ve never sent out any type of mailer. We’ve never spammed anybody’s email. We’ve never targeted people who clearly have no knowledge of the industry. We’ve never cold called one person or company. We’ve never even dropped a postal mailer. In fact, we’ve never asked for work. In nearly 2 years - we’ve not spent one penny advertising our company.
We don’t make promises we can’t keep, we don’t keep the secret sauce from clients, we don’t rely on your ignorance of search marketing, we rely on our expertise and experience promoting sites in Google.
A good seo company gets most of their work from word of mouth, informative speaking engagements, forum participation and organic search, for instance. A great seo company has no problem helping clients learn the ‘easy’ stuff in seo (like unique good titles, unique meta descriptions, unique content), so the seo can concentrate on the more creative and technical aspects of the campaign (internal link structure and ninja link building).
SEO companies (like my own 6 ‘man’ team) don’t need to spend time thinking up “innovative” ways of getting leads, but as a result, we just don’t play the offline sales and marketing game. As a result of our marketing methods, I’m aware most of our eggs are in just a couple of baskets. We only target new potentials who are actually taking the time to research the benefits and pitfalls of seo themselves. To be honest though, these are the clients we’re looking for.
The reason the SEO industry is all too often looked upon as pond scum is that it’s the seo companies least deserving of wider attention that are out there connecting with the business world - crap or ‘unethical’ seo companies get in first - and as a result, dissatisfied customers lament the usefulness and integrity of an entire industry and service.
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“If you are a SEO company and are sending spam emails to people, or bombarding people with junk mail, or cold calling potential customers, or spamming the hell out of people’s blogs - face it, you’re probably crap at SEO.”
I hear a lot of seo experts say this and I’m sure your right, but I’m going to disagree with you on this one Shaun.
If I didn’t cold call and send emails when I first started my company in New Zealand - I would of starved to death by now. Yes I had no idea what I was doing - but I did have the desire to succeed.
I’m far from being any authority in SEO, but if I hadn’t taken the leap and I wouldn’t be where I am today. When I started I couldn’t even afford to make a sandwhich. Today - I can make two if I’m hungry
Comment by aidan — January 29, 2008 @ 11:21 am
Noting wrong with targeting a business you think needs your help and offer them something other than “Top Ten Listings - Guaranteed” or similar twaddle.
I’m clearly talking about those companies who do it in bulk, just trawling email addresses and spamming people and businesses.
And I think I am willing to waive cold calling and mailers if you are a start up - but a company that’s been about for years?
Come off it
If an internet marketing company a few years old can’t get the vast majority of it’s customers from referrals and Google (paid or organic) something is amiss.
Comment by Shaun Anderson — January 29, 2008 @ 2:18 pm
Lol!!!… twaddle. Now there is a word I don’t hear too often
Ah I’m with you now. I never sent out bulk emails - each one was personalized to the companies mentioning areas on which I believed I could help improve, just as you mentioned above.
You got some awesome info on usability here - looking forward to soaking it all up and keep churning it out!
Cheers
Aidan
Comment by aidan — January 29, 2008 @ 2:49 pm
Cheers Aiden - Actually Accessibility 101 is an old site of mine I just 301′d in. I’m currently going through it bringing it up to date.
It’s a sort of idiots guide to accessible web design in the UK
Comment by Shaun Anderson — January 29, 2008 @ 3:16 pm
as a recent start up we’ve cold approached a very few clients (75% success rate) but once youve gotten started their friends and colleagues soon come pouring in.
a lot of the bigger companies do regularly cold call though, and the recruitment agencies are getting in on the SEO act too now so expect more and more of it to come
Comment by SEO ibiza — March 3, 2008 @ 1:52 am